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A Descriptive Test Bank for Six Sigma: Basic Tools and Techniques (NetEffect) By Donna C. Summers, University of Dayton ISBN-10: 0131716808 • ISBN-13: 9780131716803
1. Six Sigma Origins
2. Quality Masters
3. Leadership and Strategic Planning
4. Creating a Customer Focus
5. Teams
6. Project Management
7. Measures and Metrics
8. Problem Solving Using Design, Measure, Analyze, Improve, Control
9. Statistics
10. Variable Control Charts
11. Process Capability
12. Probability
13. Attribute Control Charts
14. Reliability
15. Failure Modes and Effects Analysis
16. Design of Experiments
17. Lean Manufacturing
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