Test Bank for Conflict Survival Kit: Tools for Resolving Conflict at Work, 2/E 2nd Edition : 0132741059

A Descriptive Test Bank for Conflict Survival Kit: Tools for Resolving Conflict at Work, 2/E By Daniel B. Griffith, Cliff B. Goodwin, ISBN-10: 0132741059 • ISBN-13: 9780132741057

1 The Nature of Conflict
2 Preventing Conflict
3 Approaches to Conflict
4 Working Toward Collaboration
5 The Three Channels of Communication
6 Listening to Resolve Conflict and Build Lasting Relationships
7 The Communication Continua
8 Are You Capable?
9 Opening the Doors to Conflict Resolution
10 The Building Blocks to Collaboration
11 Integrative Negotiation: Negotiating as Partners
12 Overcoming Barriers to Integrative Negotiation
13 Mediating Conflicts Between Parties
14 Decision-Making Choices for the Manager
15 Handling Conflicts Requiring Direct Confrontation
16 Special Situations: “Opportunistic” Employees, Workplace Violence,  Terminations, and Bullying
17 Achieving Effectiveness as a Conflict Manager