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A Comprehenive Solution Mnul for Cutomer Service: A Prcticl Approch 6/E By Eline K. Hrri ISBN-10: 013274239X ISBN-13: 9780132742399
MODULE I: SELF-MANAGEMENT
1. Attitude, Goal Setting and Life Management
2. Personal Financial Management
3. Time and Stress Management/Organization Skills
4. Etiquette/Dress
MODULE 2: WORKPLACE BASICS
5. Ethics, Politics, and Diversity
6. Accountability and Workplace Relationships
7. Quality Organizations and Service
8. Human Resources and Policies
MODULE 3: RELATIONSHIPS
9. Communication
10. Electronic Communications
11. Motivation, Leadership and Teams
12. Conflict and Negotiation
MODULE 4: CAREER PLANNING TOOLS
13. Job Search Skills
14. Resumé Package
15. Interview Techniques
16. Career Changes
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